Simone’s Boutique CC t/a The Hip Shop(2011/050045/23) is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you on privacy.
Collecting personal information
The Hip Shop may collect personal information from you including your name, address, phone and other contact details, occupation, email address, merchandise information, and method of payment. The Hip Shop may also collect transaction information relating to your purchases with The Hip Shop and your preferences.
The Hip Shop collects personal information in the normal course of providing services to you. These services include:
Providing information in store;
Processing online purchases and payments;
Registering an online Hip Shop account;
When you contact The Hip Shop customer service;
Processing credit card purchases;
Purchases and arranging product holds;
Using The Hip Shop social media;
Processing gift cards purchases;
Entering The Hip Shop online and in store competitions;
Recording customer accident details; and
Processing cash refunds.
The Hip Shop may also collect personal information for recruitment and employment purposes, for trade references or other contractual arrangements.
Use of your personal information
In most circumstances personal information will be collected directly from you. The Hip Shop may use your personal information to keep you up to date with The Hip Shop’s product ranges, specials, promotions and offers that you may be interested in including for direct marketing. Specifically, you authorise The Hip Shop to contact you regarding your purchase and use of our online store.
Any information collected is safely and securely stored and only used for the purposes for which it was collected. We restrict access to your personal information, maintain technology products to prevent unauthorised computer.
The Hip Shop does not sell or trade any personal information collected. However, we may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. We often need to share your information with companies who perform parts of our service delivery. This may include:
Service providers e.g. IT services, mailing services, data analysis;
Companies assisting The Hip Shop with marketing and competitions;
Professional advisors; and
Any other third party required by law.
Where we share your information, The Hip Shop will ensure that these third parties protect your privacy in accordance with the South African Privacy Laws.
The Hip Shop may also publish some of your personal information on our website or social media pages where you have entered a competition or promotion run by The Hip Shop.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the Internet, The Hip Shop is not responsible for the actions of any third-party web sites.
Online Ordering security
The Hip Shop adheres to credit card and personal information being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure The Hip Shop makes use of third party payments processing service called Payfast that enable easy, secure and instant transfer of money between The Hip Shop and customers online.
If you wish not to receive any communications or marketing from The Hip Shop, please use the unsubscribe button or contact the customer service team above.
Right of access
You have the right to review, amend or delete personal information that may be held by The Hip Shop by making a request to our customer service team. We will take all reasonable steps to comply with the request, except where it is required for legal reasons.